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Integrating governance, service management and project management of IT

Publicado en:Communications In Computer And Information Science. 301 CCIS 109-120 - 2012-07-30 301 CCIS(), DOI: 10.1007/978-3-642-31199-4_10

Autores: de la Camara, Mercedes; Saenz Marcilla, Fco Javier; Calvo-Manzano, Jose A; Fernandez Vicente, Eugenio

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Resumen

IT governance is critical for business improvement in organizations. In the same way, the value of IT must be improved. Often the product of an IT project is an IT Service. A good management of IT projects help to improve IT Services value. For this purpose, some frameworks and standards have been developed. Among them, project management framework PRINCE2 and the IT governance and management standards ISO/IEC 38500 and ISO/IEC 20000 are highlighted. Their application means a clear improvement, but this is far from covering the organizations expectations. IT project approach integrating the needs of business and technology that support is a key to achieve the expected success for IT projects in organizations. This paper presents a summary of the study performed to find out if PRINCE2 meets the governance and management requirements of ISO/IEC 38500 and ISO/IEC 20000. The study could help improving success expectations of PRINCE2 projects. © 2012 Springer-Verlag.

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